At DarkWeb Marketplace, we prioritize user satisfaction while maintaining the highest levels of anonymity and security. Due to the nature of our platform and the digital/unique goods offered, returns are handled on a case-by-case basis through our escrow system. Here's how it works:

**1. Eligibility for Returns:**  

Returns or refunds are only considered for verifiable issues such as non-delivery, defective digital products, or mismatches in description (e.g., invalid tools or inaccurate data). Physical items, if any, are non-returnable due to anonymity protocols. Prohibited: Returns for buyer's remorse, change of mind, or law enforcement-related regrets.

**2. Process:**  

- **Initiate a Dispute:** Within 7 days of transaction completion, open a dispute via our encrypted messaging system, providing evidence (e.g., screenshots, logs) without compromising anonymity.  

- **Escrow Review:** Funds remain in escrow until resolution. Our moderation team reviews claims impartially, consulting both parties.  

- **Resolution Time:** Disputes are typically resolved within 48-72 hours. If upheld, refunds are issued in the original cryptocurrency minus a small processing fee (2-5%).  

- **Vendor-Specific Policies:** Some vendors may offer extended guarantees – check listings for details.

**3. No Guarantees on High-Risk Items:**  

Categories like exploits, ransomware, or forged documents are "as-is" and non-refundable once accessed, to prevent abuse.

**4. Tips for Smooth Transactions:**  

- Verify vendor ratings and reviews before purchase.  

- Use PGP for all communications.  

- Test digital goods immediately upon receipt.

We strive for fair dealings in the shadows, but all users assume inherent risks. For questions, contact support via our secure portal. Stay vigilant.